Products are shipped via courier selected by Roberto Festa, for which a shipment tracking service is active.
The courier delivers on working days (therefore excluding Saturdays, Sundays and local or national holidays) during office hours.
Orders are processed by our logistics in 1-2 working days from the date of their reception in our system.
Shipping for delivery in Italy
Delivery normally takes place within 2-3 working days from the moment the order is handed over to the courier throughout Italy, with the exception of Sicily, Sardinia and Calabria where delivery may take an extra day.
The delivery times indicated are to be considered purely indicative.
Shipments for delivery to European countries
Delivery normally takes place within 2-3 working days within European countries.
Shipments for delivery to non-European countries
Delivery normally takes place within 3-5 working days in non-European countries.
The delivery times indicated are to be considered as indicative only.
Customs duties and taxes
For deliveries to countries outside the European Union, any customs import charges will be borne by the recipient. p>
We are not aware of the amount of customs charges, as these will be notified to you by the courier once the shipment arrives at its destination.
We therefore invite you to contact the customs authorities of your country in advance to check on costs and any possible import limits.
( UK ) As of 1 January 2021, as a result of Brexit, shipments to the UK with a total amount of purchased items over £135.00 will be subject to customs charges and any other costs that will be borne by the customer. In no case is Customer Service aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the UK Customs Office for more information.
Shipments may take longer during public holidays.
We recommend that you always choose an address where someone can collect the order. If you prefer to receive your order in an office or at a porter's lodge, please indicate the name of the contact person as well.
If you are not present at the time of delivery, the courier will leave a notification card with instructions on how to collect the goods or will try to make a new delivery attempt.
We always advise you to monitor the status of your shipment with the tracking code that you will receive by e-mail when the package is dispatched; you can check the status of your order at any time.
We always advise you to monitor the status of your shipment with the tracking code that you will receive by email when the package is dispatched, you will be able to check the status of your order at any time.
Remember that it is not possible to change the delivery address once the order has been dispatched.
When the products are delivered, we always advise you to check:
- that the number of packages being delivered corresponds to the number indicated in the shipping document;
- that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal strapping);
- any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be reported immediately, by placing a specific indication on the delivery document of the item that is to be returned to the courier;
any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 14 days after delivery, according to the modalities provided for in this document.
Shipping costs may vary depending on the destination country. Any shipping costs will be displayed at checkout, before proceeding with your order.
What do I do if my parcel is damaged or items are missing from it?
We want you to receive an undamaged parcel containing all items purchased. If this does not happen, please help us by sending photos of the damaged package within 14 days to our Customer Care:firstname.lastname@example.org
In case of missing items, always write to our Customer Care email@example.com briefly specifying the exact items that are affected.
What do I do if I have not received the parcel?
Our couriers do their best to ensure that you receive your order on time and above all undamaged. Despite these efforts, however, we cannot exclude the possibility that exceptions may occur.
If you can tell from the tracking number that a problem has occurred with the delivery of your parcel, please contact our Customer Care no later than 14 days after dispatch of the parcel.